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University of Minnesota Physicians Specialty Intake Coordinator (Oncology) - 1.0 FTE in Brooklyn Center, Minnesota

As the multi-specialty group practice for the faculty of the University of Minnesota Medical School, University of Minnesota Physicians has more than 950 physicians and 1,600 health professionals, providing clinical care in over 100 specialty and sub-specialty areas. Our mission is three-fold: delivering exceptional patient care, advancing medicine through research, and training the next generation of health professionals.

The Specialty Intake Coordinator provides support for Oncology Departments at Masonic Cancer Clinic, the Breast Center, Institute for Prostate and Urologic Cancers, Radiation Oncology Clinic (University), Ear, Nose and Throat Clinic, Dermatology Clinic, Gynecologic Cancer Clinic, Lakes Cancer Clinic, Southdale Cancer Clinic, Maple Grove Clinic, Radiation Oncology Clinic (Maple Grove), Lung Cancer Screening Clinic and Cancer Risk Management Clinic.

Responsibilities include, but are not limited to:

  • Answers, coordinates and facilitates all calls for new patient scheduling for the Oncology Service Line.

  • Secures information pertinent to the patient visit.

  • Obtains internal and external records including but not limited to medical records, scans/imaging and pathology slides.

  • Answers calls to the patient referral center in a timely manner.

  • Coordinates patients’ information and/or patient care

  • Maintains oncology intake database with up-to-date information regarding current scheduling guidelines.

  • Communicates effectively with other members of the health care team at all levels to ensure effective service.

  • Demonstrates ability to provide care or service adjusting approaches to reflect developmental level of population served.

Minimum qualifications:

  • Post high school education in medical related area.

  • Medical terminology specific to area.

  • 2-3 years of strong customer service experience.

  • Prior experience in complex patient scheduling and registration in a clinic setting.

  • Basic research skills regarding clinical trials.

  • Strong attention to detail and organizational skills.

  • Conflict management and problem solving skills.

  • Excellent interpersonal and communication skills.

Preferred qualifications:

  • 2-year college degree in medical related area or Bachelor’s degree in Science or Healthcare related area.

  • 2 years of medical intake specialist experience.

  • Epic skills.

  • Core knowledge of all 11 disease categories developed by physicians within the oncology service line and the ability to follow the algorithms.

  • Strong organizational and documentation skills.

Location: At this time, this position will be remote (MN residents only.)

Hours: 40 hours per week.

M Physicians offers competitive salary and excellent benefits and provides you with the opportunity to enhance your career in the exciting field of health care through rewarding and challenging assignments and the opportunities for advancement.

For more than two decades, University of Minnesota Physicians (M Physicians) has been the multi-specialty group practice for the University of Minnesota Medical School faculty. We serve the land grant mission of the University by providing high quality, innovative and leading-edge care to patients across the state of Minnesota and beyond.

We have world-leading experts in a broad range of specialties and primary care, are committed to the discovery of cures and treatments and provide patients access to the latest evidence-based care. University of Minnesota Physicians owns and operates specialty and family medicine clinics, employs more than 1,200 physicians and 2,400 providers and staff, and contributes a significant portion of operating revenue to support the University of Minnesota Medical School’s research and education priorities.

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