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Randstad Remediation Specialist in Saint Paul, Minnesota

Remediation Specialist

job details:

  • location:Saint Paul, MN

  • salary:$24.29 per hour

  • date posted:Tuesday, April 6, 2021

  • experience:Experienced

  • job type:Temp to Perm

  • reference:AB_3613532

job description

Remediation Specialist

My name is Zie Weathers and my team is lookingfor a number of Research & Remediation Analysts to come on board with one of our clients at the end of the month. If you have advanced customer service and analytical skills, please review the below job description and send over your resume for review! A representative will connect with you to conduct your virtual interview.

Responsibilities

-Responsible for supporting complaint resolution cases working customer escalated complaints for Small Business Credit Products - unsecured and real estate loans

-Responsible for responding to and/or researching and resolving escalated, high dollar, or high profile inquiries and complaints requiring special handling and that may have been forwarded by the management committee members, agencies, and/or business chain of command.

-Will also be printing out and mailing letters to customers - may execute resolution via phone or in writing

-Required to take calls for the 800 number for 1 hr/day. Could be regarding a new complaint or a customer following calling to speak to their case owner for updates. (1-2 calls roughly within this window)

-Complaints received when a front line office files a complaint. Filters from complaint system (ECMP) into a queue where cases are then assigned out to agents

Skills

  • Confidentiality

  • Analytical Thinking

  • Written Communication

  • Banking Operations

  • Responsiveness

  • Verbal Communication

  • Customer Service

Education

  • No Degree Required

Qualifications

  • Years of experience: 2 years

  • Experience level:Experienced

Shift: First

Working hours: 8 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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