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Randstad Research Remediation Analyst in Saint Paul, Minnesota

Research Remediation Analyst

job details:

  • location:Saint Paul, MN

  • salary:$24.29 per hour

  • date posted:Tuesday, January 12, 2021

  • experience:Experienced

  • job type:Temporary

  • reference:AB_3546234

job description

Research Remediation Analyst

Would you say you have experience providing world class customer service? We have a local Financial Services company that is in need of someone with your expertise. This is a fast paced environment where you will be working off of multiple computer screens and will be required to multi-task efficiently. You will follow up with various internal and external contacts via phone, email and fax to retrieve any necessary information.

Responsibilities

  • Responsible for supporting complaint resolution cases working customer escalated complaints for Small Business Credit Products - unsecured and real estate loans

  • Responsible for responding to and/or researching and resolving escalated, high dollar, or high profile inquiries and complaints requiring special handling and that may have been forwarded by the management committee members, agencies, and/or business chain of command.

The essential functions of this role include:

  • working in a smoke free environment

Skills

  • Customer Service (4 years of experience is required)

  • Strong Communication (4 years of experience is required)

  • Research Remediation (4 years of experience is preferred)

  • Multi-tasking (4 years of experience is required)

  • Time Management (4 years of experience is required)

Education

  • Associates

Qualifications

  • Years of experience: 4 years

  • Experience level:Experienced

Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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